45 Day Money Back Guarantee

Products ordered from Empress Effects come with a 45-day money back guarantee. This means that if you are not completely satisfied with your Empress Effects product, you can return it for a refund. Shipping and handling charges will not be refunded and the customer is responsible for the return shipping (including the costs associated with it). Canadian taxes (GST, PST, and HST) applied before shipping will be refunded. Tariffs and duties applied after shipping, such as those added at international borders, will not be refunded. Products must be returned to Empress Effects in reasonable shape; products damaged by misuse or accident will not be refunded. Please contact Empress Effects before returning a product.

Warranty

Products ordered from Empress Effects come with a two year warranty against failures resulting from defective parts and/or faulty workmanship. This warranty can be extended to 4 years by filling out an online registration at www.empresseffects.com/warranty. The warranty applies only to the original owner of the product, and terminates two (or four) years after the owner receives the product. While a product is under warranty, Empress Effects will repair the product free of charge. However, the owner of the product will be responsible for both shipping to and from Empress Effects. We reserve the right to cancel the warranty should the product be tampered with, modified, damaged through misuse, or damaged through failure to follow the operating instructions. Empress Effects liability is limited only to repair and replacement of a defective product. Please contact Empress Effects before shipping a product to us.